The Client Services Manager (CSM) will be responsible for delivering an excellent customer first approach to all of Cornmarkets internal and external customers. Building effective relationships with our client base of over 270 employers and working closely with key internal stakeholders to ensure efficient delivery of service is provided at all times. The desired individual will have excellent communication skills, experience with people management and client relationship management. Experience in money processing would also be a real plus.

The role holder will effectively lead and manage the fast paced, highly regulated and controlled money processing area, dealing daily with clients and employers as well as managing the team to ensure compliant and efficient work practices. The CSM will provide leadership and direction to a team of professional Accounts Administrators by building, retaining, developing and motivating team members to achieve and deliver key goals and objectives. They will also build a strong working relationship with the team leaders to ensure all monthly tasks are completed on time.

The role will involve frequent and targeted countrywide payroll partner site visits to ensure effective relationships are maintained and developed. As part of these visits the CSM will be tasked with suggesting and delivering mutually beneficial efficiencies.

Accountabilities of the Role

Skills & Knowledge Required