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Make a complaint

If you are dissatisfied with the level of service you have received from Cornmarket, please fill in the form below.

The information you supply to Cornmarket through this form will be held and used by us solely for the purpose of responding to your complaint and will not be retained for any other purpose.

Alternatively you can write to the Compliance Department at Cornmarket Group Financial Services Ltd., Christchurch Square, Dublin 8 or email complaints@cornmarket.ie.

Cornmarket will acknowledge in writing all complaints within 5 business days of receipt, unless the complaint has been resolved to your satisfaction within 24 hours. The complaint will be fully investigated and a full response in writing will be provided to you within 5 business days of completing that investigation. We will provide regular updates in writing at intervals of not greater than 20 business days.

If the complaint has not been resolved within 40 business days of receipt, we will inform you of the anticipated timeframe within which it is likely that the matter will be resolved. If you are dissatisfied with the outcome of your complaint, you may refer your complaint to the Financial Services Ombudsman at Financial Services Ombudsman’s Bureau, 3rd Floor, Lincoln House, Lincoln Place, Dublin 2 or the Pensions Ombudsman, 4th Floor, Lincoln House, Lincoln Place, Dublin 2.

If your complaint relates to a product that you have purchased online and you are dissatisfied with the outcome of your complaint through Cornmarket, you may also submit your complaint to the European Union’s Online Dispute Resolution platform and an independent third party will arbitrate your complaint here: http://ec.europa.eu/consumers/odr/.

 

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