Financial Planning mydoc

MyDoc

Easy, online healthcare for you and your family

MyDoc WebApp Call 01 264 1480 Booklet download

MyDoc is here when you need it

MyDoc is an easy, online healthcare service available to members of the following Schemes/Plans:

  • ASTI Salary Protection Scheme
  • Fire Brigade Income Protection Plan
  • Fórsa Salary Protection Scheme
  • INMO Income Protection Scheme
  • INTO Salary Protection Scheme
  • PNA Salary Protection Scheme
  • Salary Protection Scheme for SIPTU Allied Health Professionals and members of the MLSA
  • SIPTU LAPO Income Continuance Plan
  • The Cornmarket Retired Members' Life Cover Plan
  • TUI Income Continuance Plan
  • University of Galway Income Protection Plan

The MyDoc service can be used by members, their spouse/partner and any dependant family members living in their household.

Your doctor on call this summer – at home and abroad

Heading away or enjoying a staycation? With MyDoc, you and your family can speak to a GP by phone or video – wherever you are in the world, any time of day or night.

Learn more

Medical advice at your fingertips

MyDoc provides you and your family unlimited access to doctors registered with the Irish Medical Council through video and phone consultations. This means that you can book free consultations with a doctor, get prescriptions, sick certs or referrals, when you need to.

Where can I find my MyDoc pin?

Using MyDoc is simple. All you need is your MyDoc pin.

Your MyDoc pin has been provided to eligible members via their MyDoc communications.

Once you have your MyDoc pin, call +353 (01) 264 1480 or visit the MyDoc Webapp via mydoc.onlinegp.co create an account and book an appointment at a date and time that suits you.

Video consultations

You and your family can book a free video consultation with a doctor via the MyDoc WebApp or by calling (01) 264 1480. This service is available between 8am - 10pm, 7 days a week throughout the entire year, excluding Christmas Day.

If you need a consultation outside of these hours, MyDoc phone consultations are available 24/7, 365 days a year.*

*Appointment slots are subject to demand. Availability may vary during peak times.

Phone consultations

It's good to know that you and your family can book a phone consultation 24/7, 365 days a year. This is an unlimited service, so call as many times as you like, whenever you need to!*

To book a phone consultation, visit MyDoc WebApp or call (01) 264 1480.

*Appointment slots are subject to demand. Availability may vary during peak times.

With you wherever you go

Because MyDoc consultations take place online and by phone, your appointment can happen anywhere, for example; in the comfort of your own home, conveniently at work or even abroad!

Prescriptions, open referral letters and sick certs

  1. Hassle-free Prescriptions: If you need a prescription following your consultation, the prescription will be sent directly to your chosen pharmacy via the secure clinical email system 'Healthmail'
  2. Open Referral Letters: You can get an open referral letter if your MyDoc GP believes you would benefit from seeing a consultant or specialist - The referral letter is for private medical care only - If you have private medical insurance you will need to contact your insurer before engaging a consultant or specialist, or accessing any diagnostic or treatment services, unless you are self-funding
  3. Sick Certs: are free of charge and you can request one during your phone or video consultation -You will need to check with your employer to confirm that they will accept one

3 easy steps to get set up on MyDoc

Using MyDoc is simple. You will need to quote your MyDoc pin which is emailed to members of participating Schemes/Plans. You can book a free consultation by calling (01) 264 1480 or logging onto your MyDoc account.

  • Contact

    Call MyDoc on +353 (01) 264 1480 or visit the MyDoc WebApp

  • Details

    Provide your MyDoc pin and some details to create your MyDoc account

  • Book

    Book a video or phone consultation at a time that suits you best!

Book a consultation now

You will need to quote your MyDoc pin which has been provided to eligible members via their MyDoc communications.

Call (01) 264 1480
Book Online

Easy, online healthcare for you and your family

What can you contact MyDoc for?

There are many different reasons to call MyDoc, including:

Musculoskeletal
Dermatology
Ear, nose, throat
Nervous system
Mental health
Medication queries
Heart problems
Eye and vision care
Second opinion
Diabetes
Stomach
Respiratory
Travel
Women’s health
Blood
Urinary issues

Book a consultation now

You will need to quote your MyDoc pin which has been provided to eligible members via their MyDoc communications.

Call (01) 264 1480
Book Online

Participants said**

“The doctor was very knowledgeable and I felt he understood my needs as a patient. The call was exactly on time and the doctor was very quick."

David, May 2025,

“Doctor was clear, precise and professional. The consultation was for my daughter, he was very thorough. Thankful for this.”

Tara, November 2025,

“I would have had to suffer so much over the holiday. I was very grateful to have access to MyDoc.”

Grace, December 2025,

“The GP made a great effort to use pictures and descriptions to lead to a diagnosis. His prescription worked with great effect.”

Conn, December 2025,

“Highly recommend this service. Years ago, we always had a family doctor. Now, it’s rare to get the same doctor, so being listened to is key. This doctor d...

Claire, December 2025,

97% Would recommend service to a friend or colleague

,

98% Rate the service as very good or good

,

98% Rate the booking process as very good or good

,

More information on MyDoc

MyDoc booklet

For more information about whats covered with MyDoc, download a copy of the booklet today!

View Document

MyDoc is provided by HealthHero

About Health Hero

MyDoc is provided by HealthHero, which was founded to provide a full spectrum of primary care services delivered through a suite of digital tools. HealthHero is built upon the powerful combination of digital knowhow and telehealth expertise with over 20 years’ experience in connecting members with doctors remotely.

About the GPs

All of HealthHeros' GPs are experienced, practicing GPs and registered with the Irish Medical Council.

Customer Service

The HealthHero Customer Service team is available 24/7 to book your consultation and answer any queries you have on the process. If you need support from a customer service representative, please call +353 (01) 2641480

Find out more about Income Protection

MyDoc is a benefit included in the following Income Protection Schemes/Plans:

  • ASTI Salary Protection Scheme
  • Fire Brigade Income Protection Plan
  • Fórsa Salary Protection Scheme
  • INMO Income Protection Scheme
  • INTO Salary Protection Scheme
  • PNA Salary Protection Scheme
  • Salary Protection Scheme for SIPTU Allied Health Professionals and members of the MLSA
  • SIPTU LAPO Income Continuance Plan
  • The Cornmarket Retired Members' Life Cover Plan
  • TUI Income Continuance Plan
  • University of Galway Income Protection Plan

These Schemes/Plans are designed to help give financial security and peace of mind. If you would like to find out more about Income Protection, click the find out more button below

Find out more

*Appointment slots are subject to demand. Availability may vary during peak times.

**Source: HealthHero survey from 1st January 2025 to 31st December 2025, based on 1,325 survey respondents across 12 Cornmarket Group Protection Plans, January 2026.

MyDoc is not a regulated financial product. MyDoc is provided by HealthHero, and distributed by Cornmarket on behalf of  certain Group Protection Scheme/Plan underwriters.  This webpage is intended as guide only. Full Terms and Conditions regarding the MyDoc service, provided by HealthHero can be found here.  All accreditations registered to HealthHero Solutions Ltd, 10 Upper Berkeley Street, London W1H 7PE, UK. Company number 03766413

The ASTI Salary Protection Scheme, the INMO Income Protection Scheme, the INTO Salary Protection Scheme, the Fórsa Salary Protection Scheme,  the PNA Salary Protection Scheme, the SIPTU LAPO Income Continuance Plan, the Salary Protection Scheme for SIPTU Allied Health Professionals and Members of the MLSA and the Cornmarket Retired Members' Life Cover Plan are underwritten by Irish Life Assurance plc. 

Irish Life Assurance plc, trading as Irish Life, is regulated by the Central Bank of Ireland. 

The Fire Brigade Income Protection Plan, the TUI Income Continuance Plan, and the University of Galway Income Protection Plan are underwritten by Aviva Life & Pensions Ireland DAC.

Aviva Life & Pensions Ireland Designated Activity Company, a private company limited by shares, trading as Aviva Life & Pensions Ireland and Friends First, is regulated by the Central Bank of Ireland.