Heading away or enjoying a staycation? With MyDoc, you and your family can speak to a GP by phone or video – wherever you are in the world, any time of day or night.
What is MyDoc?
MyDoc gives eligible Group Protection Plan members* and their families access to doctors registered with the Irish Medical Council, through video and phone consultations.
You can:
- Book free GP consultations – with no limit on how many you have
- Speak to a GP from home, work or abroad
- Get prescriptions, sick certs and private referral letters when clinically appropriate
Common reasons to use MyDoc include: travel health worries, skin issues, stomach problems, medication queries, women’s health, mental health concerns, respiratory issues and more.
Perfect for summer: support wherever you go
If something crops up on holidays – a rash, an upset stomach, a flare-up of an existing condition – you can book a consultation at a time that suits you. A specially trained operator will arrange a convenient slot and send you a link if you choose video.
You must not use MyDoc for emergencies or life‑threatening conditions; always contact local emergency services in those situations.
Prescriptions when you are abroad
If the GP believes medication is in your best interests, here is how prescriptions work when you are away:
- In the UK: MyDoc will aim to provide a GMC (General Medical Council) registered GP who can, where appropriate, send a prescription to a local pharmacy or arrange delivery of medication within the UK.
- In the EU (outside the Republic of Ireland): The GP will first look at suitable over‑the‑counter options from a local pharmacy. If these are not suitable and you are nearly home, it may be easier to collect medication from your usual pharmacy on your return. For longer stays, MyDoc may, at its sole discretion, issue a secure electronic cross‑border prescription for a nominated pharmacy, subject to the pharmacist’s agreement to dispense.
- Outside the EU, UK or Overseas Dependencies: Due to pharmaceutical laws and regulations, prescriptions cannot be issued if you are outside these regions at the time of your consultation.
Where prescriptions are possible, they are normally sent directly to your chosen pharmacy, with the administration team aiming to process them within four hours, subject to pharmacy opening hours and consultation time.