Authorisation & Regulation
At Cornmarket we act as a broker for our customers. The advice we give is based on a fair analysis of the market. Our recommendations are given after analysis of a sufficiently large number of products/product providers on the market, in accordance with the Central Bank's professional criteria. Cornmarket is regulated by the Central Bank of Ireland. This means we are obliged to always give best advice and must strictly comply with the Central Bank's Consumer Protection Code, 2012. All Cornmarket Consultants are Qualified Financial Advisors (QFA) or are currently participating in the Qualified Financial Advisor (QFA) Programme. We pride ourselves on being advice driven and not sales driven. Click here to view our listing with the Central Bank.
Commitment to providing a superior service
Cornmarket are fully committed to delivering the highest level of service to all our customers and hope that you do not have cause to complain. We have a dedicated Compliance Department who are focused on ensuring that any issues or complaints from customers are thoroughly investigated by the relevant division and resolved, where possible, to the customer’s satisfaction. We constantly monitor and review our service to ensure we are consistently improving and providing a superior service that is shaped by our customers’ needs and demands.
If you are dissatisfied with the level of service you have received from Cornmarket, please click here to lodge a complaint. Alternatively you can write to the Compliance Department at Cornmarket Group Financial Services Ltd., Christchurch Square, Dublin 8 or email email@example.com.
Cornmarket will acknowledge in writing all complaints within 5 business days of receipt, unless the complaint has been resolved to your satisfaction within 24 hours. The complaint will be fully investigated and a full response in writing will be provided to you within 5 business days of completing that investigation. We will provide regular updates in writing at intervals of not greater than 20 business days. If the complaint has not been resolved within 40 business days of receipt, we will inform you of the anticipated timeframe within which it is likely that the matter will be resolved. If you are dissatisfied with the outcome of your complaint, you may refer your complaint to the Financial Services Ombudsman at Financial Services Ombudsman’s Bureau, 3rd Floor, Lincoln House, Lincoln Place, Dublin 2 or the Pensions Ombudsman, 4th Floor, Lincoln House, Lincoln Place, Dublin 2.
If your complaint relates to a product that you have purchased online and you are dissatisfied with the outcome of your complaint through Cornmarket, you may also submit your complaint to the European Union’s Online Dispute Resolution platform and an independent third party will arbitrate your complaint here: http://ec.europa.eu/consumers/odr/.
Click here to view a copy of our Terms of Business.