The safety and well-being of our employees and our customers is our main priority. We have put measures in place to allow many of our employees to work from home to reduce risks, while continuing to provide services and support to our customers.
The majority of our customers are public sector employees and we sincerely thank them for the great work that they are doing at the moment. We are also thinking of the healthcare workers and the many front line workers who are facing extremely tough times to help the country through this situation. We are very grateful to them for the work they do, especially now.
We remain open for our customers
Our phone lines are open during this time and although you may experience some delays in contacting us by phone, we promise to answer our phones as quickly as possible. Thank you for your patience and understanding.
We have, of course, cancelled all face to face appointments with our financial consultants and we will reschedule these in the future. However, you can speak to our financial consultants over the phone.
If you need to, remember you can renew or buy your car and home insurance online.
To buy car insurance, click here
To buy home insurance, click here
If you are unable to get in touch with us before your car or home insurance renewal date, we have agreed with the insurers that you will remain on cover for up to 28 days to give you extra time to contact us. The only condition is that the customer must be able to show proof of intent e.g. an email.
If you have questions
We understand that many of our customers have questions about the products they have with us and how they are affected at this time. We’ve put together a list of questions we have received recently from our customers.
- For questions about Investments click here
- For questions about AVCs click here
- For questions about Salary / Income Protection click here
- For questions about Health Insurance click here
- For questions about Travel Insurance click here
- For questions about Life Insurance click here
- For questions about the Tax Return Service click here
Useful email addresses
You can also contact us by email and we will respond to you as quickly as possible.
For queries relating to Life & Pensions please contact email@example.com
For queries relating to Motor & Home Insurance please contact firstname.lastname@example.org
For queries relating to Health Insurance please contact email@example.com
For all other queries please contact firstname.lastname@example.org
Keep safe and well.