Allianz Scheme Motor FAQ's

Allianz Scheme Motor FAQ's

1. Who do I call to make a claim on my motor insurance?

You should notify the underwriter of the policy about an accident as soon as possible. If you wish to report a new claim or discuss an existing claim, please contact Allianz, the underwriter of your policy on (01) 613 3990.

2. What should I do if I have a car accident?

In the event of an accident you should:

a. Report to Allianz immediately any accident, injury, loss or damage which may give rise to a claim under this policy.

b. Obtain the names, contact details and vehicle details of all parties involved.

c. Obtain the insurance details including policy number of all parties involved.

d. Obtain details of any witnesses to the incident or members of An Garda Siochana/Police that attended the scene of the accident.

You must also:

e. Not admit responsibility, sign any statement or negotiate the settlement of any claim, without the written agreement of Allianz.

f. Complete any form(s) Allianz may send you.

g. Give Allianz all information and assistance required.

h. Notify Allianz immediately of any impending prosecution, inquest or fatal inquiry, writ or summons unanswered.

i. Send Allianz, as soon as possible, any writ or summons, letter or other documents you may receive.

j. Provide the registration and insurance details of your car to any other party involved and also An Garda Siochana/Police, whether they attend the scene or not.

3. Who should I do if my car is stolen or damaged?

If your car is stolen or damaged as a result of theft or malicious damage, immediately report the matter to the Gardaí. The incident must also be reported to Allianz, the underwriter of your policy on (01) 613 3990.

4. What do I do if I damage my windscreen?

In the event of windscreen damage, you should notify our aligned repairer, as soon as possible.

Aligned repairers are:

Autoglass 1850 363 655

Mr Windscreen 150 51 23 45

Allglass 1890 809 808

You will be fully covered for the replacement or repair when you use an aligned repairer.

If you do not use an aligned repairer, the maximum amount that will be paid is €200.

No excess applies for windscreen repairs or replacements.

5. Do I have to use an approved repairer?

No, you do not have to use an insurer approved repairer. However, you need to be aware that there may be lower limitations on the amount of cover that will apply if you choose to use someone other than the approved repairers.

For more information on approved repairers please contact Allianz on (01) 613 3990.

6. What is a policy excess?

This is the first amount of any claim you must pay. There are different excesses applicable depending on the age of the policyholder and type of licence held by the drivers.

Please see tables below for excesses applicable to your policy:

Premium Standard


€250* / €315 ** €250* / €315 ** €500** €500**

*Where the proposer is under 25 and they have Comprehensive cover, an excess of €315 will apply

**Where an additional driver holds a Learner Permit their excess is increased by €125.

7. How will a claim affect my insurance?

If you have a claim, it may increase the cost of your premium when your policy is due for renewal. Your No Claim Bonus may also be affected; this depends on the level of No Claim Bonus Protection you have on your policy.

Please refer to the policy benefits section or “What is a No Claim Bonus?” section.

8. What is a No Claim Bonus?

Every year dependent on your claim experience, you may earn a No Claim Bonus, for which you will receive a discount off your annual insurance premium. The more years No Claim Bonus earned, the higher the discount off your premium, subject to Allianz’s maximum.

If you make a claim on your policy, your No Claim Bonus could be reduced to nil at your next renewal unless you have availed of one of our No Claim Bonus Options:

Protected No Claim Bonus: In any consecutive three-year renewal period you may incur one unlimited Third party or Accidental Damage claim without impact on Your No Claims Discount Entitlement.

Step-back No Claim Bonus Protection: In any three year period you may have;

1 claim up to €10,000. This will result in your No Claims Bonus being stepped back by 3 years, for example from 5 years to 2 years.

1 claim of €10,001 or more. This will result in your No Claim Bonus being stepped back by 4 years, for example from 5 years to 1 year.

Protected No Claim Bonus for Fire/Theft/Windscreen: Any payment we make for fire, theft, or windscreen claims will not affect your No Claim Discount.

Premium Standard


Protected No Claim Bonus Yes  Yes 

Step-back No Claim Bonus Protection Yes  Yes  Yes  Yes 

Protected No Claim Bonus for Fire/                      Theft/ Windscreen Yes  Yes  Yes  Yes 

9. Who should I call if my car breaks down?

In the event of your car breaking down please contact Mapfre on 1800 377 700. This is a 24/7 Roadside & Driveway assistance service.

10. Can I switch car insurance from one car to another?

Yes, you can avail of a temporary substitution (usually if your car is in a garage getting repaired) or a permanent substitution (if you are changing your car permanently).

In order to change the car on cover, you will need to contact the Customer Service Helpdesk on (01) 4084020. Please ensure before contacting us, you have the make and model, registration, engine size and value of the car you wish to switch to.

Please note, we do not cover commercial vehicles on a permanent basis on Private Car policies. We will, however, do a temporary substitution to a van on a private policy for a maximum of 1 week – the vehicle must be used for Social Domestic & Pleasure only, e.g. for moving house. Charges may apply for this service.

11. Who can drive my car?

The car insurance cover is restricted to persons named on the certificate, including the policyholder. Open Driving option (explanation provided below) is available as an optional extra but must be specifically requested. 

12. What is open driving?

For an extra premium, with open driving as your selected driving option, you can allow any driver aged 30 to 70 years who are not named on the policy to drive your car once they have a full EU driving licence.

To avail of the open driving option, please contact the customer service helpdesk on (01) 4084020. Terms and conditions do apply..

13. Can I add a temporary driver to my policy?

Yes, Allianz can provide cover up to 1 month; drivers are subject to our normal underwriting criteria and charges will depend on period of cover and driver age.

In order to add a driver to your policy, you will need to contact the helpdesk on (01) 4084020. Please ensure you have the name, date of birth, licence type, driving history (convictions, medical conditions, penalty points etc.) and occupation of the driver(s) to be added prior to contacting us. 

14. What is driving of other cars?

Driving of other cars allows you to drive other private motor vehicles on a third party or comprehensive basis, where the vehicle value does not exceed €50,000 and the vehicle’s engine size does not exceed 3,500cc. Motorcycles, vans/minibuses/commercial vehicles are excluded and the vehicle must not belong to the policyholder or the policyholder’s employer and must not be hired to him/her under a hire purchase agreement.

Please refer to the below table to see if this benefit applies to you:

Premium Standard 


Driving of other cars (Fully comprehensive) Yes  Yes 

Driving of other cars (Third party only) Yes  Yes 

15. Am I insured to drive in Europe?

Full policy cover applies only in the Republic of Ireland and the United Kingdom.

To ensure that your current level of protection is maintained for travel to any other country you must let us know before you make the trip. We will require the dates of your trip and the countries to be visited.

Contact our helpline on (01) 4084020 in advance of your journey if you require an extension of this policy cover.

You must remember to take your policy and Certificate of Insurance with you.

16. How do I make changes to my policy?

Whether you want to add a driver to your car insurance policy, change your address or change your car, you can contact one of our Car Insurance Experts on (01) 4084020.  We will discuss the changes to your policy that you need and if there will be any additional charge to your car insurance premium or any change to the terms and conditions of your Car Insurance Policy.

 17. How do I renew my policy?

Your renewal notice is based on the most recent information supplied by you. If these details have changed, please contact us immediately so we can update your details and issue you with a revised renewal notice if necessary.

It is possible to save money on your car insurance premium. Below are a few ways in which you could reduce your costs:

Review your annual mileage, your level of cover and driving restriction.

If you pass your test, let us know.

Once you have checked your Cover details and are happy, please proceed to the payment options section below to complete your renewal.


Select Renew Policy from the home page and follow the easy steps. All you need is:

A credit/charge/debit card

If your renewal date has passed, or if you experience difficulty using our online facility, please contact the Customer Service Helpdesk on (01) 4084020.


Log on to and click on the ‘Renew Your Policy’ button and follow the easy steps. All you need is:

A credit/charge/debit card

Your policy number

Your renewal pin – which is supplied on your renewal notice.

If your renewal date has passed, or if you experience difficulty using our online facility, please contact the Customer Service Helpdesk on (01) 4084020.


Premiums will be paid from your bank account over 11 months. Charges are detailed on the direct debit mandate included in your renewal pack.

Please note if you are switching schemes from renewal a 30% deposit will be required to be paid upfront and the remaining premium will be paid from your bank account over 10 months. Charges are detailed on the direct debit mandate included in your quotation pack.


Your annual premium can be paid in full by credit/charge/debit card. Please call the Customer Service Helpdesk on (01) 4084020


A cheque or bank draft can be made payable to ‘Cornmarket Group Financial Services Ltd.’ Please send all payments to:

Cornmarket Group Financial Services Ltd.,

Christchurch Square,

Dublin 8.

18. How can I get proof of my NCB?

If your policy with us ends at renewal, your renewal invitation will contain proof of your No Claims Discount. If you cancel at any other point in your contract, we will forward proof of your No-Claims discount once your cancellation has been processed.

19. How can I suspend/ cancel my policy?

In order to suspend/cancel your policy we will need written instruction from you confirming the policy number and the suspension/cancellation date. We will also need to know the reason for suspending/cancelling the policy. We require you to return the original Certificate and Disc of Insurance. Once all required documents are received, we can suspend/cancel the policy from the date received or from a future date if specified.

All required documents can be returned to:

Motor Department

Cornmarket Group Financial Services LTD.

Christchurch Square,

Dublin 8.