Working in a high stress environment with many different types of people can lead to challenging interactions. This webinar will explore effective communication tips and ways you can reduce the negative impact of challenging conversations on your wellbeing.  

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Communication skills for emotionally heightened interactions with colleagues and patients

Interactions with work colleagues as well as patients can be challenging in the nursing environment. You may need to deal with defensiveness, fear, anger and a whole range of other emotions from patients, their families as well as other work colleagues. This webinar will provide nurses with skills to cope with these situations and help reduce their negative impact: 

  • Essex’s 4 difficult personality types 
  • Learning to disengage: Changing response 
  • Tips for coping with difficult people 
  • Emotional awareness communication 
  • The STOP skill 
  • Grounding/ Mindful breath