Dental Insurance FAQs

Am I covered for a procedure?

To check if a procedure is covered under your plan, please call DeCare Dental on 1890 130 017 with the following information to hand:

  • the name of your dentist
  • the procedure code for the procedure you are having (you will get this from your dental surgeon)
  • the name of the practice where you are having your procedure. 

You should always contact DeCare Dental, before undergoing a procedure, so they can check if it is covered under your plan.

Is my dentist covered?

For a full list of dentists covered under your plan please click here.

Where should I send my original receipts to claim?

When you attend any dentist on DeCare’s Direct Pay Network, you don’t need to fill out a claim form. DeCare will pay the dentist directly for the costs covered under your policy.

If your dental practice does not currently offer a direct pay service, you will pay your dentist as normal and then claim back the costs covered under your policy by sending original receipts to:

DeCare Dental Claims, IDA Business Park, Claremorris, Co Mayo.

How do I get a copy of my policy documents?

If you would like to receive a copy of your policy documents or if you have any questions relating to your cover you can call our Customer Service Team on (01) 4086297.  Alternatively, you can fill in the “contact us” form by clicking here and we will call you back.

How do I renew my policy or change my level of cover?

You can renew your policy up to 14 days in advance of your renewal date.  If you would like to review your cover, make a change to your current dental insurance policy or if you would like to update your personal details, you can call us on (01) 4086297. Please note, if you do not contact us your policy will automatically renew following your 14 day cooling off period.

How can I contact you?

You can contact us by:


Phone: (01) 4086297

We are open Monday to Thursday from 9am to 7pm and on Friday from 9am to 5.30pm, excluding bank/public holidays. You can also fill in the “contact us” form and we will call you back.

Dental Insurance is underwritten by DeCare Dental Insurance Ireland DAC. DeCare Dental Insurance Ireland DAC trading as DeCare Dental is regulated by the Central Bank of Ireland.